Welcome to Grouponova! These Terms and Conditions (“Terms”) apply to your use of the Smiler website and mobile application (together, the “Platform”) and your purchases of products and services through the Platform. By using the Platform, you agree to be bound by these Terms, so please read them carefully before placing any orders.

1. Use of the Platform

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform:

In any way that violates any applicable federal, state, local or international law or regulation.

To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.

To impersonate or attempt to impersonate Smiler, a Smiler employee, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).

2. Product Information

We strive to provide accurate and complete information about our products, including descriptions, images, and pricing. However, we do not guarantee that all information on the Platform is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

4. Shipping and Delivery

We offer various shipping and delivery options, depending on your location and the product(s) you ordered. We make every effort to deliver your order within the estimated timeframe provided, but we cannot guarantee delivery times or dates. We are not responsible for any delays or damages caused by shipping carriers or other third parties.

5. Returns and Refunds

If you are not satisfied with your purchase, you may be eligible for a return or refund, subject to our return policy. Please contact our customer support team for more information.

6. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of Smiler or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

7. Limitation of Liability

IN NO EVENT SHALL SMILER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR ANY PRODUCTS PURCHASED THROUGH THE PLATFORM.

8. Governing Law

These Terms and your use of the Platform shall be governed by and construed in accordance with the laws of [India], without giving effect to any principles of conflicts of law.

9. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.

10. RETURN AND REFUND

Please review the Returns Policy and Refund Policy of the Platforms which applies to Products sold by us.

11. PRODUCT AVAILABILITY

We list availability information for the Products on the relevant webpage of the Platforms. Beyond what we say on that webpage or otherwise on the Platforms, we cannot be more specific about availability. Please note that dispatch estimates are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail and/or mobile SMS if any Products you order turn out to be unavailable or out of stock.

12. PRODUCT PRICING

4.1 All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable taxes.

4.2 Products in your shopping cart on the Platforms will reflect the most recent price as displayed on the Product’s information webpage on the Platforms. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may decrease between the time you place it in your shopping cart and the time you place the order. The prices mentioned at the time of ordering will be the prices charged on the date of delivery.

13. TRADEMARKS

All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used in connection with any product or service that is not our product or service.

14. Contact Information

If any User has any grievance, comment, question or suggestion regarding any of our Product/Services, please contact our Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:

Contact Us

Contact days [Time: Mon – Sat (9:00 – 18:00)]