Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation.
• Please note that processing times may be slightly extended during peak seasons or holidays.

Shipping Methods:

• We offer several shipping options to choose from during checkout, including standard, expedited, and express delivery.
• Delivery times and services vary depending on your location and the shipping method chosen.

Estimated Delivery Times:

• Standard Shipping:    5-10 business days
• Expedited Shipping:  2-5 business days
• Express Shipping:       1-3 business days
• Please note that these are estimated delivery times and actual delivery may vary.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

International Shipping:

We offer international shipping to select countries. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.

Lost or Damaged Packages:

In the rare event that your package is lost or arrives damaged, please contact our customer support team within [number of days, e.g., 15 days] of receiving your order. We will work to resolve the issue promptly.

Returns and Exchanges:

For information on returns and exchanges, please refer to our Returns & Exchanges policy

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at info@grouponova.com