27/12/2023
Using Grouponova’s dispute resolution system is generally free of charge for both Consumers and merchants. Grouponova's primary objective is to facilitate a fair and amicable resolution to disputes without imposing additional financial burdens on either party.
Here's an overview of the cost structure related to dispute resolution:
Dispute Resolution Process: There are no fees associated with initiating or participating in the dispute resolution process. Both Consumers and merchants can present their cases without incurring any additional costs.
Mediation and Resolution: Grouponova's dispute resolution team provides mediation services at no cost to the parties involved. The team's efforts are focused on finding a mutually agreeable solution without financial implications.
Final Decision: In cases where mediation fails and the dispute resolution team makes a final decision, there are typically no additional fees involved. The decision is based on the evidence gathered during the investigation and aims to provide a fair outcome for both parties.
Legal Fees: If a dispute escalates beyond Grouponova's dispute resolution process and legal action is required, the parties may incur legal fees associated with seeking legal advice or representation. However, Grouponova does not charge any fees for its dispute resolution services.
Transaction Fees: It's important to note that Grouponova may charge transaction fees for purchases made on its platform. These fees are typically a percentage of the purchase price and are disclosed to users before they complete a transaction. However, these transaction fees are not related to the dispute resolution process.
By offering a free dispute resolution system, Grouponova aims to create a fair and accessible platform for both Consumers and merchants, ensuring that disputes can be resolved efficiently without additional financial burdens.
